Whether you have just purchased a new computer or your old one is giving you problems, computer owners frequently have questions about choosing a computer repair company. Although our first instinct may be to look through the yellow pages and pick the first name that jumps out at us, it is better to take time and do research to ensure that you are choosing a quality computer specialist.
The best way to find a good technician is to ask your friends, neighbors, and co-workers. If they have had a good experience with a computer repair company, you are likely to have a similar experience. Failing that, you can always grab the yellow pages, scour bulletin boards in local businesses, or search the Internet for a good technician. Rather than grabbing the first name that catches your eye, however, there are some important things to look for. The most important quality is experience. Businesses that have been around longer must be doing something right if they are sticking around. Another thing you can look for is qualifications. A+, MSCE, and MOUS are all certifications that may be listed in their ads or on their websites. You can also call these companies and ask them what certifications their technicians possess. Many Internet forums provide reviews on specific companies, with each individual rating their experience. If you have time, it may be advisable to contact the Better Business Bureau and see if there have been any complaints.
When you are on the phone with the company, you can get a good idea of what their customer service is like. If they are short with you or slow with returning calls, this computer repair company may not be for you. Although it is not always possible, talking directly to the technician will help you determine if they will be kind and courteous, rather than uncommunicative and short with you. It is also helpful to find out if the repair technician can meet you at your home, or if you will be required to bring your computer into a central office. While a home visit may be more expensive, the convenience can be worth it.
Once you believe you have a good candidate for your computer repair services, do not immediately commit to receiving their service. Instead, find out details about what the rate will be and how it is charged. For example, you want to know if the time starts when the technician leaves the office, or if it starts when he arrives on your doorstep. Further, make sure all parts are included in the quote. If you are able to get a flat rate, rather than an hourly, this may be worthwhile. It is also wise to determine the cost of completely replacing your computer. If the cost to repair is similar to the cost to purchase a new computer, you may choose to do the latter.
After you have decided on a computer repair company to complete the work, make sure you both agree on the rate. Then, do not pay until all work is completed and pay no more than the quoted amount. Failure to do this could result in the company adding additional charges.
Because choosing a company can take time, it is advisable to start this process before any work is necessary. Then, rather than wasting time that could be spent with the technician actually repairing the computer, you can simply drop your computer off as soon as there is a problem.
Although choosing a computer repair company can seem like a tedious task, it is important to make sure that you are paying for quality service. A good computer repair company will work with you to ensure that you have a working machine that meets your computing needs. The suggestions listed above will help ensure that you have a quality computer repair company working for you.