The prime objective of the Avaya Aura Call Center Elite and Call Center Elite Multichannel Support 7491X series exam is to validate your knowledge and skills on the prominent areas of the industry which include to identify how alternate routing to multiple call centers can benefit customers and describe the purpose of enhanced core vectoring features and commands. The passing score of this exam is 68% out of 100%. The exam has a maximum of 66 multiple choice questions and about 105 minutes duration. Each exam will cost you $125 USD.
Avaya Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Certification Exam topics – 7491X include:
– Review primary call center components, concepts, and terms.
– Demonstrate how to perform an initial call center configuration
– Administer a dial plan, feature-related system parameters, hunt groups, agents, announcements, and music souces
– Describe the Avaya Aura Call Center Elite features of the Avaya Aura Communication Manager.
– Create and test call vectors
– Describe Avaya’s call center applications used with Avaya Aura Call Center Elite
Avaya Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Certification Path
Avaya Aura Call Center Elite and Call Center Elite Multichannel Support Certification requires only one exam One good news is that there are no prerequisites for this certification and It’s globally recognized and trusted by employers around the world.
For more info visit: 7491X Exam Reference
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