The prime objective of the Microsoft Dynamics 365 for Customer Service MB2-718 series exam is to validate your knowledge and skills on the prominent areas of the industry which include create and manage cases, create and manage queues, install and configure Dynamics 365 field service, identify features and limitation of the Mobile Apps. The passing score of this exam is 700 out of 1000. The exam has a maximum of 45-60 multiple choice questions and about 150 minutes duration. Each exam will cost you $165.
Microsoft Microsoft Dynamics 365 for Customer Service Certification Exam topics – MB2-718 include:
– Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
– Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
– Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
– Manage the Unified Service Desk (USD) 15%-20%
– Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
Microsoft Microsoft Dynamics 365 for Customer Service Certification Path
The MCSE certification requires only one MB2-718 exam. One good news is that there are no prerequisites for this certification and It’s globally recognized and trusted by employers around the world.
For more info visit: Microsoft MB2-718 Exam Reference
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